Empcom ADSL Broadband Relocation Request
Empcom Account Details  
First Name
:
 
Last Name
:
Empcom Username
: @empcom.net
Existing Empcom ADSL Service Details  
Old Phone number
: -
Street
:
Suburb
:
State
:
Postcode
:
Cancellation Date
: / / (dd/mm/yy)
     
New Empcom ADSL Service Details
New Phone number
: -
Street
:
Suburb
:
State
:
Postcode
:
Remark
:

    Please Note :

  1. Relocation fee will be applied when you change ADSL or ADSL2+ service location (even if you retain the same phone number)
    • $129 Relocation fee will be applied when you change ADSL or ADSL2+ service location
  2. ADSL Service Relocation will take 7 business days to process
  3. This form is to be used by existing Empcom customers wishing to relocate their existing ADSL or ADSL2+ service only. If you wish to transfer to Empcom from another service provider, please click here
  4. Relocating an ADSL or ADSL2+ service cannot be guaranteed. The new service applied for must be tested and approved by your carrier before it can be provisioned. Numerous copper path and other issues exist that may prevent us from delivering the new service. For further information, please contact us.
  5. Empcom will not delete your existing username and mailbox - it will be carried across to the new service.
  6. An active Telstra or Telstra Leased line is required for the new service order.
  7. In the case where your phone number is not changing but you are moving premises, an extra delay of several days may be experienced in provisioning the new ADSL service, due to additional technical issues.